Payment, Shipping & Returns
How an order works after you accept our quote.
| Payment | T/T bank transfer, PayPal, Western Union, credit card |
|---|---|
| Dispatch | Within 2 days of payment |
| Couriers | DHL, FedEx, UPS, with tracking |
| Freight | Paid by PartVane Electronics |
| Samples | Sample quantities can be shipped |
| Minimum order | Depends on the part. Ask on WhatsApp |
| Quality guarantee | 90 days from delivery for counterfeit or defective parts |
| Wrong or short shipment | Report within 7 days of delivery |
| Return freight | Paid by us when the error is ours |
Payment
We accept T/T bank transfer, PayPal, Western Union and credit card. Payment details are on the quotation. Availability, date code and lead time are reconfirmed for every line before you pay.
Shipping
Orders ship within 2 days of payment by DHL, FedEx or UPS. PartVane Electronics pays the freight. You receive the tracking number as soon as the parcel is collected. Parts are packed for export in anti-static packaging.
Pre-shipment inspection
Before dispatch we check every line against your order:
- Part number and manufacturer match the order
- Date code and label review
- Visual inspection of packaging and markings
- Photos of the parts sent to you before shipment
X-ray inspection or third-party testing can be arranged on request. Tell us your inspection or document requirements in the RFQ and we include them in the quote.
Quality guarantee and returns
- Counterfeit or defective parts: 90-day quality guarantee from the date of delivery. Send a test report from a third-party lab and we replace the parts.
- Wrong part number or short quantity: report within 7 days of delivery and we ship the correct parts.
- Return freight: paid by us when the error is ours. Returns for any other reason are at the buyer’s cost.
- Returned parts must be the ones we shipped, in their original packaging. Moisture- and ESD-sensitive parts should only be opened under controlled conditions.
To start a claim, send your order number and evidence by email to sales@partvane.com or on WhatsApp.
Samples and minimum order
Sample quantities can be shipped. Minimum order quantity depends on the part; message us on WhatsApp +86 139 3944 9974 to agree it.
Questions
Which payment methods do you accept?
T/T bank transfer, PayPal, Western Union and credit card.
How fast do you ship?
Within 2 days of payment, by DHL, FedEx or UPS, with tracking.
Who pays for shipping?
PartVane pays the freight.
Do you ship samples?
Yes. Sample quantities can be shipped. Message us on WhatsApp to agree the quantity.
What is the minimum order quantity?
It depends on the part. Ask on WhatsApp or note it in your RFQ.
What if a part is counterfeit, defective or wrong?
Counterfeit or defective parts: report within 90 days of delivery with a third-party test report, and we replace them. Wrong part or short quantity: report within 7 days. When the error is ours, we pay the return freight.
Can I specify inspection requirements?
Yes. Put them in your RFQ, for example date code limits, photos, X-ray or third-party testing.